Get Help with BC Lottery
We're here to help you with any questions or issues you may have about our services, products, or website.
Contact Us via Live Chat
Our live chat support is available for immediate assistance. You can access the live chat feature by clicking on the chat icon at the bottom right corner of your screen.
Email Support
If you prefer to reach us via email, please send an email to our support team at . We'll get back to you as soon as possible during our operating hours.
Help Centre and FAQ
Before contacting us, please visit our Help Centre for answers to frequently asked questions. Our Help Centre is available 24/7 and covers a wide range of topics related to BC Lottery services and products.
Account Verification or Assistance
If you need help with account verification or have questions about your account, please contact our support team via email or live chat.
Responsible Gambling Support
We're committed to providing responsible gambling assistance. If you or someone you know needs help managing their gaming habits, please visit the GameSense website for resources and support.
Technical Issues? Contact Our Technical Support Team
If you encounter any technical issues with our services or website, please contact our technical support team via email at or through live chat.
Escalation Procedure
If your issue is complex and requires further assistance from a senior support specialist, we'll guide you through the escalation process. Our goal is to resolve every issue as efficiently as possible while providing exceptional customer service.
Communication Response Expectations
We strive to respond to all inquiries within during our operating hours. Please note that response times may vary depending on the complexity of your inquiry and the availability of support specialists.
General Support Workflow
Our goal is to provide a seamless and efficient experience for every customer interaction. We'll guide you through each step of resolving your issue, ensuring you have all necessary information and assistance along the way.
By choosing one of our supported contact methods, you can reach us directly and receive prompt attention to resolve any questions or issues you may have.
Availability Hours
We're available Monday to Friday, for live chat support. If you prefer to contact us via email, please send a message, and we'll get back to you as soon as possible during our operating hours.
Multilingual Support
Our customer support team is here to help in multiple languages. Please choose the language that best suits your needs for assistance.
Please note: The availability of live chat support may vary depending on your location, and we appreciate your understanding.
You can also reach us through our Help Centre or by contacting our office directly. We're dedicated to providing you with exceptional customer service and resolving every issue efficiently while maintaining a supportive tone throughout the process.
Preferred Contact Methods
For most inquiries, please start with:
If your question requires technical expertise, please contact our technical support team via email or live chat. For account-related issues or assistance, reach out to our verification or account-support specialists through email or live chat.
When reaching out, kindly include as much detail about your issue as possible so we can assist you more effectively and efficiently.
Thank You for Choosing BC Lottery
We're committed to ensuring a smooth experience throughout your interaction with us. Thank you for entrusting BC Lottery with your needs. We value your feedback to continually improve our services and support.
